Increase in productivity and guest satisfaction

  • Automated Task Management
  • Logging of failures with pictures,audios and videos.
  • Lost & found reporting
  • All features on mobile
  • Easy and digital communication between staff
  • Tracking of cleaning progress in real time
  • Performance reports
  • Status update in PMS(Dirty, Clean, Inspected, OOO, OOS)
  • Staff Coordination /Planning
  • Digital payroll / accounting
  • Front office and housekeeping connection
  • Recording of technical defects


  • Otello’s Digital Platform enables direct communication with the various teams such as Technical Service or the Front Desk Team, and effectively improves service efficiency and reduces paperwork.
  • You can see how much time spent on cleaning specific rooms, or the time that each staff has spent or which staff have cleaned which room for how long.
  • All data about your team’s activities can easily be stored and controlled in real time.
  • With PMS integration, Otello will help you avoid incorrect booking of rooms under maintenance.
  • As soon as a defect or a disorder spotted, your supervisors or any other staff may inform related department to solve room disorders via Otello Task Management. They also can add photos or sketches to the related task.
  • With the “Lost & Found” feature, you can easily keep track of lost items of hotel guests. When was it found? Who did find it and where? As soon as the the lost item is found, Otello can send an auto email to your guest informing that their items were found.
  • Your maids can easily add and update found items in the database, as well as manage reported lost items using the Otello interface. Users can attach photos of reported items.
  • The starting and the ending times of housekeeping operation related to assigned rooms are reflected to Otello’s platform instantly. By the help of two way PMS integration, Otello can automate changes in housekeeping status of the rooms on your PMS
  • The system itself can easily be integrated with your PMS so that you can have exciting statistics which will be the key to improve your inhouse operations or reduce your costs; Total of Average Daily Dirty Rooms, Times Spent on Cleaning Each Room, and so on...

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