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The Dream of a Hotelier:

Full Occupancy, Happy Guests, LOW COSTS

  • Competition has reached an all time high!
  • Your market share possibilities are decreasing!
  • It becomes so hard to reduce costs!
  • Difficulty in finding qualified staff!
  • You are keeping track of too many things manually!
  • Technology and innovation is expensive!
  • It is hard to sell without raising the agency commissions!
  • Too much technology, but no integration therefore no advantages!
  • Evaluating and Deciding is a burden!
  • Competition has reached an all time high!
  • Your market share possibilities are decreasing!
  • It becomes so hard to reduce costs!
  • Difficulty in finding qualified staff!
  • You are keeping track of too many things manually!
  • Technology and innovation is expensive!
  • It is hard to sell without raising the agency commissions!
  • Too much technology, but no integration therefore no advantages!
  • Evaluating and Deciding is a burden!

SOLUTION

With accurate and real-time guest data, you can get to know your guests better and manage your operations effectively.

GEM is a top-of-the-line software package that is tailored for the hospitality industry and is already one step ahead of today's CRM applications.

With Guest Experience Management, you can easily manage all kinds of data about your guests, easily increase guest satisfaction by following your guests' footprints and increase your revenue by using a completely integrated system.

Your existing data can be used at 100% efficiency regardless of PMS you are using.
  •  Preferences
  •  Likes
  •  Online Direct Booking
Confirmation&Welcome Letter
  •  Triggered on booking (Confirmation),
    Before arrival (Welcome)
  •  Guest Upsell Offers
  •  Customized Dynamic Content (Lang, Price, ...)
  •  Embedded Online Payment (booking)
  •  Embedded eConcierge (AutoLogin)
eConcierge
  •  Guest Dedicated Portal
    •  Selected Profile Info
    •  Preferences
    •  Requests
    •  Transportation
  •  Free and Paid Services
  •  Pre-CheckIn
  •  Destination / City Events
Social Media
  •  Social Login
    •  Web Page
    •  Letters
    •  eConcierge
  •  Social Data Mining
  •  Big Data Mining, Their Stories
  •  Small Data Mining, Our Stories

 

  •  Surveys
  •  Complaints Management
  •  Satisfaction Management
  •  Easy Operation
Operation Management
  •  Complaints & Requests
  •  Comments
  •  Health Issues
  •  Damages
  •  Food & Beverage
Guest Complaints & Comments
  •  Guest recognition and data commitment anywhere (GR, Sales, SPA, F&B, Entertainment)
  •  Data driven smart apps (Kiosk, Web, Mobile)
  •  Ease of access to guest panel from guest mobile devices with QRCodes and tiny URLs
Inhouse Surveys
  •  Surveys with different scorings
  •  Analysis and reports depending on smart scoring
  •  Access from guest mobile devices
  •  Filled in all devices (PC, Kiosk, Web, Mobile, EMail)
Guest Loyalty
  •  Guest-centric operation and data flow
  •  Captive Screens
    •  Messages
    •  Complaints
    •  Requests
    •  Questionnaire
  •  Flexible and trackable discounts in accommodation and extras
  •  Bonus spend for every kind of facility or multi-property
  •  Bonus gain from every kind of expenditure
  •  Short-term or long term memberships
  •  Bi-directional data exchange with external bonus systems

DETAILS

 

  •  Reputation Management
  •  Comment Integration with HolidayCheck and TripAdvisor
  •  Continuous Contact with the Guest
Thank You Letter
  •  Triggered 1-3 days after departure
  •  Intelligent link embedding based on guest data
  •  Dynamic Online Survey customized for guest experience
Guest Review Collection
  •  Integrated to portals;
    •  HolidayCheck  TripAdvisor
  •  Track the entire process for guest reviews
  •  Decreases the time spend for generating a hotel review
  •  Promises a significant increase in number of reviews.
  •  Automated task creation from reviews for internal process
  •  Quick replies to complaints on review portals
Social Media Monitoring
  •  Monitoring social media portal feeds
  •  Create automated tasks or transaction records from feeds
  •  Realize your big data dream with guest generated content
  •  Take social media under your control and don’t miss a single content.
Make Your Guest Dream About Your Hotel
  •  Special day, anniversary letters
  •  Long-term complaint follow-ups
  •  Pricing based on guest data
BRAND MANAGEMENTCentral Guest Data
  •  Guest Data Clearance
  •  Profile Merge
  •  Bi-directional guest data exchange
  •  Brand standards
BRAND MANAGEMENTBONUS Systems
  •  Bonus gain from every kind of expenditure
  •  Bonus spend for every kind of facility or multi-property
  •  Flexible and trackable discounts in accommodation and extras
  •  Booker Bonus Program
  •  Captive Screens
    •  Messages
    •  Complaints
    •  Requests
    •  Questionnaire
Data QualitySmart Data Collection
  •  PMS Systems
    •  Opera
    •  Fidelio
    •  Elektra
    •  Sedna
    •  etc...
  •  POS Systems
  •  SPA Man. Systems
  •  Channel Manager Systems
  •  Revenue Management Systems
  •  Review Portals
  •  Hotspots
  •  Social Media
  •  eConcierge Systems

Improve guest satisfaction

By knowing your guest better,

Increase your income

By identifying their needs ahead of time,

Add value to your business with

Hotech CRM

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